![]() ![]() Have a question about new TV technologies? Send it to The TV Answer Man at Please include your first name and hometown in your message. There might be a problem with your Kindle and you may need a replacement. But if the above solutions don’t help, contact Amazon. Your Kindle Fire may be trying to play multiple videos at the same time so clearing all data in the video application will eliminate any logjams preventing you from streaming. However, don’t forget to restart your device after clearing the data before you resume trying to watch your video.Įlizabeth, I hope this solves your problem. After that, tap Force Stop and then, finally, Clear Data. After that, select All Applications from the drop-down menu and then tap on Video. Then, tap Applications, then Installed Applications or Manage All Applications. You do this by again swiping down from the top of the screen and tapping More or Settings. If the update (if there was one) didn’t solve your problem, there’s one more thing you can do: Clear data. If there’s an available update, tap on it. Then, tap Device Options and System Updates. To check the software, swipe down from the top of the screen and click More or Settings. If that didn’t work, let’s check your device’s software it’s possible it needs to be updated. According to some Kindle owners on Amazon message boards, this simple re-set trick will often fix your issue. Then, press the Power button and your Kindle Fire will re-start. ![]() Then after 20 seconds, release the Power button. One, re-set your Kindle by pressing and holding the Power button for 20 seconds. But it sounds like that’s not your problem so let’s dig deeper. Why does this happen sometimes? - Elizabeth, Newark, New Jersey.Įlizabeth, Amazon’s Help page says that most Prime streaming issues are related to a poor Internet connection. But sometimes they won’t play, even with my Internet connection, which is very strong. TV Answer Man, I love watching the Amazon Prime videos on my Kindle Fire tablet. The TV Answer Man –Follow on Facebook & X.įormer editor of 4 TV magazines.
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